Turbine Clock

Never adjust the time by moving the hands. Use the dial on the back of the clock to set the time.

All wall clocks are powered by a AA 1.5v battery (included). Inserting the battery: Angle the battery in pressing the negative flat side of the battery into the spring, and then push down. If your clock is running slow at any point, try a new battery (we recommend Duracell or Energizer).

Gently dust with feather duster or micro fiber cloth. Be careful to not knock item from the wall. Occasionally blow dust from the movement shaft to prevent build up. To clean stains, lightly dampen a microfiber cloth with a very diluted mild, non-abrasive detergent, and promptly dry. Contact us about any stubborn stains or mechanical issues.

The clock movement is easily replaced, but with good care, it can last 10-15 years. To extend the movement's life, change the battery once a year (during fall or spring time change is a good idea). Keep dust from building up on the hands and movement. Do not display the clock in a space that gets intense sunlight and/or heat throughout the day. Adjust the hands using the dial or knob on the back of the clock only. It's best to rotate the dial so the hands move in a clockwise direction, but it's ok for them to rotate counter-clockwise (for example, when setting the time back an hour in the fall).

Please contact us immediately if your clock arrives damaged or is malfunctioning. We want you to find joy in your George Nelson clock: if you are not happy with it, we will accept a return or exchange within 14 days if your clock is returned in perfect, unused condition (including box). Buyer pays return shipping plus 5% restocking fee. As always, we prefer you ask questions before purchasing.

George Nelson clocks produced by Vitra are guaranteed against defects under normal use, for 2 years on parts & labor from the date of purchase. If the replacement part does not fix the issue, a full replacement may be authorized. Normal wear and tear damage or defects are excluded from warranty after 2 years. The movement is covered under the 5 year parts warranty by Clock Forward.

We stock replacement movements and hands for Vitra produced George Nelson clocks only. Please contact us if you have any problems throughout the life of your clock—whether in or out of warranty.

Yes, we work closely with and order directly from all of our makers.

With the proper care, quartz clock movements can last 10-15 years. They are both reliable and inexpensive to replace.

Yes, we stock replacment hands and movements.

The simple answers are build quality and resale value. Quality is difficult to discern from photos, but we all know how objects poorly made look after a few years.

On hand items ship directly from us in NC. Other items that are in stock in the US ship directly from Vitra's fulfillment warehouse in NJ. Custom order items can have lengthy lead times, but are worth the wait since there are lower quantities of these works produced.

We don't understand why you wouldn't. Instead of reaching a different customer service rep whenever you call, you'll work primarily with the owner at Clock Forward. If you want to share anything wonderful or not so wonderful about your clock, we really want to hear about it. Once our work is installed in your good home or business, we want it to stay there—and we'd love for you to purchase more work from us.