QLOCKTWO W

Yes, for every QLOCKTWO model except the W. The watch isn't available for samples, but as long as it remains unworn, there is a 7-day return window. We'd rather you not have to return it: ask us anything before you order, and we're glad to talk it through.

Yes, if it is unworn, within 7 days of delivery; there is a 5% restocking fee and you cover return shipping. We would rather you not have to — ask us anything first, sizing especially. If it arrives damaged, defective, or incorrect, contact us right away and we will make it right. The seven days are for a change of mind; the warranty continues well beyond them. Full return policy.

"Clock Two." The Q is doing the work of a C.

Normal bracelets are suitable for wrist sizes measuring 6.75-8.75". If your wrist size is less than 6.75", order a small. Measure your wrist with a fabric tape measure beside your wrist bone. It should be snug, but not tight. You can also use a string and then measure it straightened.

Through QLOCKTWO's US service rather than at home. The battery is internal and not user-serviceable, and we anticipate that replacement will mean sending the watch to QLOCKTWO in the US. We don't yet have data on how long the internal battery lasts before it needs replacing. Your watch is covered for four years either way: QLOCKTWO's two-year manufacturer warranty plus two more from Clock Forward.

Yes. Clock Forward has been an authorized QLOCKTWO partner since 2018, and as of 2026 we are the only retailer besides QLOCKTWO itself authorized to sell the W in North and South America. Every watch is brand new from the factory unless otherwise specified. We support your QLOCKTWO before the sale and for as long as you own it, including watches bought elsewhere.

No. The FLASHSETTER app sets it automatically, using a strobing pattern from your phone's screen or flash. You can also set it by hand with a single button, which takes a little patience but isn't difficult. We send instructions at each time change, and they stay on this page. You're always welcome to contact us too.

North and South America and the Caribbean, which is the territory our agreement with QLOCKTWO covers. Limited editions, special releases, and commissions can sometimes travel further, so it's worth asking. If you're outside the region, QLOCKTWO's site can connect you with regional support, or we're happy to make the introduction.

Fine Steel and Black Steel are currently the only finishes QLOCKTWO offers. Beyond those, we offer Bespoke Leather, fitted by Clock Forward. These straps are made to order by independent leatherworkers rather than by QLOCKTWO, and we fit them to your watch before it ships, so it arrives ready to wear. Contact us for leathers, colors, and stitching.

Current LEDs are rated at roughly 50,000 hours of continuous operation before luminosity begins to drop, which would be about six years if they never switched off. The W's display only lights when you raise your wrist or press the button, so that rating doesn't convert into a calendar figure we can predict. If the LEDs do reach end of life, QLOCKTWO has historically offered reasonable electronics replacement.

Black Steel, currently. Our advice is to buy the one you'll enjoy most, with some weight given to whichever looks least like the other watches already in your rotation, smartwatches included.

Yes, on the backside of the case. Corporate orders may have additional options, including a customized box, and we can always include a card. Contact us to begin planning.

No, though a USB-C charging cable is included. QLOCKTWO's reasoning is that most people already own an adapter, and that including one (and billing for it) is wasteful. Any reputable charger that adjusts its output dynamically will work; the watch needs 5 V. If you need a charger, we can add an Anker Nano 30 W to your order at a special price.