Return Policy

Please contact us before purchasing if you are uncertain about a clock. We are here to help! Our primary goal is place a work of art clock with you that brings you daily joy. You may cancel an order prior to it shipping for a full refund. Once an order ships, it can not be canceled or returned for a full refund, so please ask any questions before ordering. If you are trying to decide between a couple of models or variants, please tell us and we can help. In some cases, we may be able to send you pre-sale samples.

We generally do not grant full refunds. This is in part because many of our clocks are both fragile and expensive, and once opened we can no longer sell them as 'new' upon their return. In other cases, a clock may be custom made just for you and too difficult to resell. In the rare case a clock arrives damaged, we will decide whether to file a claim (all works are shipped insured) or return/exchange your item. All claims on damaged works must be made by contacting us at info@clockforward.com within 48 hours of delivery. Any other return that is authorized for a refund will be charged a 10% restocking fee or given the full value as a store credit. The buyer is responsible for the return shipping cost; the original shipping cost will not be refunded. Refunds will post within 24-48 hours to your original payment method after safe delivery of the returned work. All original items included must be returned in new, un-installed condition. We will not refund any orders returned damaged due to your negligent packaging, mishandling or returned without contacting us first.

Any additional questions? Please contact us, again we are here to help and want you to be happy with your purchase.