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Return Policy

Our goal is to make sure you are purchasing the right work for your home or business BEFORE it ships.

Before Purchasing

Please contact us before purchasing if you are uncertain about a work. If you are trying to decide between a couple of makers or variants, please tell us. We have samples, tools and experience. Our primary goal is to place a work of art with you that brings daily joy—not get a quick sale. Please ask any questions before ordering; it will save us both time & money. The more times we have to ship an item, the higher the risk of damage.

Warranty Repairs

We cover shipping to and from the manufacturer in the unlikely case your work needs repair work within warranty. We work closely with our makers to ensure that any out-of-warranty repairs are reasonable. Once our work is in your good home, it's in our best interest for it to stay there.

Shipping Damages

In the rare case a work arrives damaged, we will replace your item and handle the repair or replacement if the carrier is clearly at fault. All claims on damaged works must be made by contacting us at kirk@clockforward.com within 48 hours of delivery. We will not refund any orders returned damaged to us due to your negligent packaging, mishandling or returned without contacting us first. Refunds will be credited to your original payment method, and may take 3-5 days to post.

Cancellations & Returns

You may cancel an order for an in stock item prior to it shipping for a full refund. Return policy varies based on maker and is listed below. If anything is not clear, please ask before purchasing.

Aurora & Prisma Clocks

Both works are eligible for a refund when returned in original, shipped new condition within 14 days. Customer pays return shipping + 5% restocking fee.

ETCH Clock

ETCH Clock is eligible for a refund when returned in original, shipped new condition within 14 days. Customer pays return shipping + 5% restocking fee.

Humans since 1982

ClockClock Editions are not eligible for return. Honestly, no one has ever contacted us about returning a ClockClock 24.

Meccaniche Orologi Milano

Meccaniche Orologi Milano works are custom made and not eligible for return.

QLOCKTWO

QLOCKTWO Clock Matrix + Front Cover packages (TOUCH & CLASSIC) are eligible for a full refund when returned in new, unopened box condition; customer pays return shipping. Opened QLOCKTWO (TOUCH & CLASSIC) boxes may be refunded if your return arrives with all the original parts in new condition. Customer pays return shipping + 5% restocking fee. QLOCKTWO LARGE models, custom orders from Germany (including non-english Front Cover variants) are NOT eligible for return.

Vitra / George Nelson

All Vitra works are eligible for a refund when returned in original, shipped new condition within 14 days. Customer pays return shipping + 5% restocking fee.

Any additional questions? Please contact us. Again, we are here to help and want you to be happy with your purchase.