Return Policy

Please contact us before purchasing if you are uncertain about a clock. We are here to help. Our primary goal is place a work of art clock with you that brings you daily joy. You may cancel an order for an in stock item prior to it shipping for a full refund. Please ask any questions before ordering; it will save us both time & money. If you are trying to decide between a couple of models or variants, please tell us and we can help. In some cases, we may be able to send you two to choose from.

All QLOCKTWO Stainless Steel (Front Cover only) variants and Barry Gamble clocks are eligible for a full refund when returned in their original, shipped condition. QLOCKTWO Clock Matrix + Front Cover packages (TOUCH & CLASSIC) and ETCH Clocks are eligible for a full refund when returned in new, unopened box condition. We will take back an opened QLOCKTWO box within 30 days if your purchase arrives with all the original parts in new condition. The customer will pay return shipping + a 10% restocking fee. QLOCKTWO LARGE models are NOT eligible for return. In the rare case a clock arrives damaged, we will decide whether to file a claim (all works are shipped insured) or return/exchange your item. All claims on damaged works must be made by contacting us at info@clockforward.com within 48 hours of delivery. We will not refund any orders returned damaged to us due to your negligent packaging, mishandling or returned without contacting us first.

Any additional questions? Please contact us, again we are here to help and want you to be happy with your purchase.