Clock Forward LLC, d/b/a Clock Forward (“Clock Forward,” “we,” or “us”) has set forth below the terms and conditions that apply to the sale of products purchased through Clock Forward, whether through this website or by direct correspondence (“Products”). The agreement between Clock Forward and those that purchase Products from us (“Customers”) shall consist of: (a) these Terms and Conditions; (b) any terms specifically agreed to in writing by us in the order form, order confirmation and other ordering correspondence (including emails) (“Ordering Documents”), and; (c) any written material that may accompany delivered Products (collectively, the “Terms”). No other terms or conditions shall govern the sale of Products from us, including verbal agreements or general terms of the Customer. Deviation from the Terms requires our written approval. If the Ordering Documents conflict with these Terms and Conditions, the Ordering Documents control for that Order. Use of the website itself is governed by our Terms of Service; in the event of a conflict regarding a purchase, these Terms control.
1. Ordering and Delivery
(a) Clock Forward acts as a distributor of Products that are manufactured by third party clock makers (“Manufacturers”). Often, Products are custom made to order. Therefore, lead-times between our acceptance of orders for Products (“Orders”) and the delivery of the Products vary greatly.
(b) Clock Forward will provide Customers with notice of expected delivery dates and courier tracking information. We will relay changes to delivery dates that we receive from the Manufacturers, but Customers must check courier tracking on their own. Delivery dates are estimates only. If we learn that an Order will not ship by the estimated date, we will notify the Customer with a revised estimate; if the Customer does not wish to accept the revised date, the Customer may cancel the Order and receive a full refund of amounts paid. Beyond this, we are not responsible for delays in delivery.
(c) An Order placed through the website or by correspondence is an offer by the Customer to purchase the Products listed. Orders are not binding upon Clock Forward until they have been accepted in writing (email sufficient) by Clock Forward. An automated order confirmation generated by the website acknowledges receipt of the Order but does not by itself constitute acceptance. We reserve the right to reject or cancel any Order, including after an automated confirmation has been sent, for reasons including product unavailability, pricing or description errors, or suspected fraud; in that case any payment received will be refunded in full. Once accepted by us in writing, Orders are binding upon Customers and non-cancellable and non-reschedulable unless otherwise agreed to by us in writing. Order rescheduling and cancellation is in the discretion of Clock Forward and will be determined on a case by case basis.
(d) Depending on the Manufacturer, (i) Clock Forward will ship Products to Customers from Clock Forward’s facilities in Charlotte, North Carolina or (ii) the Manufacturer will ship directly to Customers. These details will be set forth on the Ordering Documents. Except as provided by the free-shipping thresholds stated on our Shipping page or as otherwise agreed to by Clock Forward in the Ordering Documents, Customer is responsible to pay all shipping, customs, duties and insurance charges, which will be set forth as line items on the Ordering Documents or invoice. Details regarding shipping will also be set forth in the Ordering Documents. Clock Forward or the Manufacturer will select the carrier and method of shipment. Shipments are insured for the purchase price, and risk of loss or damage to Products passes to the Customer upon delivery to the shipping address provided by the Customer. Loss or damage in transit is handled as described in Sections 2(c) and 2(d).
(e) Pricing for Products shall be set forth on the Ordering Documents. Prior to acceptance of an Order by Clock Forward, prices are subject to change without prior notice. Prices displayed on the website are stated in US dollars and exclude taxes, shipping, customs, duties and insurance, which will be shown as separate line items. We strive to display accurate pricing but may occasionally make typographical errors; we reserve the right to correct such errors and to cancel any Order affected by them, with a full refund of any amount paid. For special-order and quoted Products, certain Manufacturers reserve the right to increase pricing after Order acceptance based on an increase in their costs. If this occurs, Clock Forward will notify the Customer of the revised price before proceeding, and the Customer may either accept the revised price or cancel the Order and receive a full refund of amounts paid. Prices for in-stock Products will not change after Order acceptance. Taxes are the responsibility of Customer and will be added to each invoice as a separate line item.
(f) Payment terms for Orders vary depending upon the Manufacturer and the Product purchased. Payment terms shall be agreed upon and set forth in the Ordering Documents. In all cases, full payment shall be required prior to delivery of the Products. Payment shall be made in US currency via credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, check, bank transfer or bitcoin. We do not guarantee the availability of any particular payment method and may add, remove or suspend payment methods at our discretion.
(g) Unless otherwise specifically agreed to by Clock Forward in writing, Customers may not purchase Products with the intention of distribution or resale.
2. Returns, Exchanges and Warranty
(a) Return eligibility is stated on each product page. The Specifications on every product page include a “Returns” line stating which of the following applies to that Product. The eligibility shown on the product page at the time the Order is placed governs that Order. The restrictions in Sections 2(a) and 2(b) apply to voluntary returns and exchanges. None of them limits the remedies in Section 2(d) for Products that arrive damaged, defective, or different from what was ordered, the Manufacturer’s warranty in Section 2(e), or the Customer’s cancellation rights under Sections 1(b), 1(c) and 1(e).
(i) “7 days if unused · 5% restocking fee.” The Customer may return the Product for a refund if: (A) the Customer notifies Clock Forward of the return within seven (7) days of delivery; (B) the Product is unused and unworn, undamaged, and in its original packaging with all parts, accessories and documentation; and (C) the Product is shipped back as described in Section 2(b). The refund is the price paid for the Product less a restocking fee of five percent (5%) of that price, which helps cover our outbound shipping and handling. Original shipping charges, if any were paid, are not refunded on voluntary returns, except where required by law. Engraving and other personalization fees are not refundable, and where an engraved or personalized component cannot be reused, the reasonable, documented cost of replacing it is also deducted (see Section 2(a)(v)). Approved refunds are issued to the original payment method within ten (10) business days after we receive and inspect the returned Product; we inspect returns promptly on arrival. Your payment provider may need additional time to post the credit. Refunds for cancelled Orders under Section 1 and for damaged, defective or incorrect Products under Section 2(d) are not subject to the deductions in this paragraph.
(ii) “Exchange only · 7 days.” The Product may not be returned for a refund. Within seven (7) days of delivery the Customer may request an exchange for another Product by the same Manufacturer of equal or greater value — for example, another finish of the same model, or a larger model in the same range — paying any difference in price. Exchanges into a Product by a different Manufacturer are not offered. The Customer may exchange into a made-to-order Product; the lead time and the Section 1 terms of that Product then apply. Exchanges are subject to our approval and to the Product meeting the condition requirements in Section 2(a)(i)(B). No restocking fee is charged on an approved exchange; the Customer pays return shipping as described in Section 2(b). Exchanges for a lower-priced Product and partial refunds are not offered. One voluntary exchange is permitted per original purchase; a Product received through an exchange is not eligible for further voluntary returns or exchanges. This does not affect the remedies in Section 2(d) for damaged, defective or incorrectly supplied Products.
(iii) “Final sale” and “Final sale · Made to order.” The Product may not be returned or exchanged. Most of these Products are made to order, specially ordered from the Manufacturer, or too large or fragile to be repacked and shipped again without risk; marking them final sale also ensures that no Customer receives a previously shipped Product as new. We encourage Customers to contact us with any question before purchasing, and we are glad to provide samples, scaled prints and advice where we can.
(iv) “Sample · Return required.” Products sold as samples are provided for evaluation and must be returned. The Ordering Documents for a sample state the return deadline, who pays return shipping, and what is charged if the sample is not returned or is returned damaged.
(v) Engraved and personalized components. Engraving and personalization fees are not refundable. If an approved voluntary return or exchange includes engraved or personalized components that cannot be reused, the reasonable, documented cost of replacing those components is deducted from the refund or added to the exchange balance. No other charge is made for the same expense, and this deduction does not apply to Products returned under Section 2(d).
(b) How returns and exchanges work. Contact Clock Forward by email or phone for return authorization and shipping instructions before sending anything back. The seven-day periods in Section 2(a) are the time to request the return or exchange; once we approve it, the Product must be shipped within seven (7) days of our approval, in its original packaging, using a tracked and insured service. Returns received without prior authorization may require additional processing time and may be refused if they do not meet the applicable return conditions. Please obtain a drop-off receipt showing the carrier’s acceptance scan and keep it, together with the tracking number, until we confirm receipt. Return shipping is the Customer’s responsibility unless otherwise agreed. For voluntary returns and exchanges, the Customer bears the risk of loss or damage in return transit when using a carrier and shipping method of the Customer’s choice. When Clock Forward provides a prepaid return label or arranges collection, Clock Forward assumes that risk once the carrier has accepted the package, provided the Product was properly packaged and shipped according to our instructions; the cost of a prepaid label is deducted from the refund or added to the exchange balance. Products that arrive back used, damaged, incomplete or outside the approved window may be refused or refunded at a reduced amount reflecting their condition.
(c) Inspection on delivery. Customer must inspect Products promptly upon receipt and notify Clock Forward of visible shipping damage, shortages, or incorrect items within three (3) business days of delivery, and of latent defects within fourteen (14) days of discovery. Carriers and Manufacturers impose their own short claim windows. Delayed notification may affect our ability to pursue a claim with the carrier or Manufacturer, but does not limit any rights or remedies that cannot be excluded under applicable law. Customer will be required to: (i) retain the original packaging and shipping containers until the claim is resolved; (ii) provide reasonable descriptions and photographs supporting the claim, and; (iii) if requested, ship the Product back to Clock Forward or the Manufacturer in the original packaging.
(d) Damaged, defective or incorrect Products. Whatever the return eligibility of the Product, if it arrives damaged, is defective, or is not what was ordered, then, subject to the notification requirements of Section 2(c) and applicable law, Clock Forward will, in coordination with the Manufacturer, repair or replace the Product or refund the price paid, at our option and in accordance with the Manufacturer’s warranty where it applies. In these cases Clock Forward arranges and pays for return shipping, and no restocking fee applies.
(e) Manufacturer warranty. Products are covered by the warranty, if any, provided by their Manufacturer. Clock Forward is not the manufacturer of Products and provides no separate warranty of its own, but we will pass the Manufacturer’s warranty through to the Customer and facilitate communications between the Manufacturer and the Customer with respect to warranty claims. The Manufacturer’s warranty and service information is available on the relevant product page and on request.
(f) EXCEPT FOR THE MANUFACTURER’S WARRANTY DESCRIBED IN SECTION 2(e), CLOCK FORWARD PROVIDES NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND PRODUCTS ARE OTHERWISE PROVIDED “AS IS.” SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THIS EXCLUSION MAY NOT APPLY TO YOU; THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
3. Limitation of Liability
(a) Unless otherwise required by law, THE ENTIRE LIABILITY OF CLOCK FORWARD, AND CUSTOMER’S EXCLUSIVE REMEDY FOR DAMAGES FROM ANY CAUSE RELATED TO OR ARISING FROM THE PRODUCTS, WILL NOT EXCEED THE PRICE PAID BY THE CUSTOMER TO CLOCK FORWARD FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM OF DAMAGES.
(b) Unless otherwise required by law, IN NO EVENT WILL CLOCK FORWARD BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR THE ACTS OR OMISSIONS OF CUSTOMER OR ANY THIRD PARTY. THIS EXCLUSION DOES NOT APPLY TO DAMAGES FOR PERSONAL INJURY CAUSED BY A PRODUCT TO THE EXTENT SUCH A LIMITATION IS PROHIBITED BY APPLICABLE LAW.
(c) NEITHER CLOCK FORWARD NOR THE MANUFACTURER SHALL BE LIABLE OR RESPONSIBLE FOR ANY DAMAGE ARISING FROM INSTALLATION OF PRODUCTS, MISUSE, ABUSE, ACCIDENT OR OTHER EVENTS OUTSIDE OF THE CONTROL OF CLOCK FORWARD OR MANUFACTURER.
4. Miscellaneous
(a) Any failure or delay by either Customer or Clock Forward in exercising any right or remedy will not constitute a waiver.
(b) Transactions for Products, the Terms, and any dispute arising from the Products, will be governed by North Carolina law, and adjudicated in the state and federal courts located in Charlotte, North Carolina. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any Product sold by Clock Forward. Any claim arising from the Products or these Terms must be commenced within one (1) year after the Products are delivered or, if later, within one (1) year after the claim accrues; otherwise it is permanently barred.
(c) Each provision herein is severable, and if one or more provisions are declared invalid, the remaining provisions will remain in full force and effect.
(d) Customer and Clock Forward may communicate by email, and any such email shall constitute “in writing” communications.
(e) Clock Forward is not responsible, and shall not have defaulted or breached these Terms, for any failure or delay in performance caused by forces beyond Clock Forward’s control or the control of the Manufacturers or other suppliers (“Force Majeure Events”). Force Majeure Events include, but are not limited to: acts of God, flood, fire, earthquake, explosion, governmental actions, tariffs or import restrictions imposed after Order acceptance, work stoppages, accidents, acts of war or terrorism, civil disturbances, epidemics, pandemics, and loss or malfunctions of utilities, communications or computer (software and hardware) services.
(f) We may update these Terms from time to time. The version presented to the Customer when the Order is placed governs that Order, unless the Customer expressly agrees to different terms before Order acceptance.
Last updated: October 16, 2026